FAQ

Shipments

Packages are generally dispatched within 3 days after receipt of payment (including courier fee) and are shipped by SF Express (Hong Kong) and for the rest of the world by Fedex. Consult us if you prefer another method of shipping. For most destinations tracking is available. Expected transit time:

Local: the next day upon delivery
Rest of the World: 4-7 days. Shipping fees include handling and vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.Boxes are amply sized and your items are well-protected. Special care is taken to protect fragile objects. If needed we will confer about the best way of shipping.

Payment

During the order process you are enabled to choose a payment method . If you have concluded your order you will receive an e-mail with an invoice attached to confirm your order. Please check your spam folder in case this e-mail does not arrive.

Payment methods:
Credit card / Bank Wire Transfer (DM for details)

Return / Refund

Return / refund currently unavailable.

Warranty

Vintage watch & clock: Each vintage watch is guaranteed by a 1-year mechanical warranty.

Followings excluded: water, breaking/ loss of the glass, winding stem, winding crown, spring, buttons and pushers and such, and the strap/ bracelet; also damage caused by falling/ bumping of the watch, or through the presence of dirt or damp in the watch. In these cases Berne Horology is not accountable for the resulting damage to the watch itself, nor for the consequences of such damage, of whatever nature, to other matter or persons.